If you are having problems with your purchase please email store@tgrec.com
To help expedite your service request, please include the type and version of your operating system, the type of web browser you are using, and the type of multimedia software you are using to play multimedia files. Also include your order number or the email address you entered when making the order.

Where can you buy an album on touchandgorecords.com?
To buy a release, go to the artist's page, click on an album and then click the "purchase" tab.

What type of sound file am I buying? Are they DRM-free?
MP3's are 256k and are DRM-free and were created by a LAME MP3 encoder. Although the audio is DRM-free, it is protected by all applicable copyright laws. 

Do I get the cover art?
Each full-album download includes a .jpg of the album's cover art.

What is this .zip file that I've downloaded as my purchase?
Full albums and individual tracks are packaged for you to download in the .zip format. This allows you to download multiple MP3's as one file. Windows Vista, XP, and 2000 provide .zip software. Windows XP and Vista machines allow you to right-click on a .zip file and "Extract all". If you are on an older version of Windows and don't have a zip program like Winzip installed, you can try the free utility "7Zip" here: http://www.7-zip.org/. On a Mac the "Stuffit" or "MacZIP" utilities should be available and will extract .zip files.

Some of the songs or releases I want to download don't have "buy" tab next to them. Why?
Some releases are not available for purchase. Some will be available in the future but some of them will not be made available. Some releases are available as a full album but not individual tracks.

I tried to buy a song or album but when I went to check out, it was removed
from my purchase list. Why?
Some releases are only available in certain territories. The purchase page for each release will explain any territory restrictions. If you add a track to your cart that is not available in your territory, it will be removed at check out automatically.

Do I have to register to purchase something?
You do not have to register with touchandgorecords.com to purchase something, but you do have to give a valid email address with a purchase so that we can email you a link to download and receipt for your purchase.

Do you save my credit card information?
Even if you have registered with touchandgorecords.com we do not save your credit card information.

Why should I register if I can make purchases without doing so?
Registering with touchandgorecords.com is recommended to maintain a page to access your purchases, your account information, and other important information.

Where is the link to download my purchase?
Purchased downloads remain available at your "my downloads" page if you have an account, or at the link emailed to you until you have successfully downloaded the entire file.

I dropped my computer and lost all of the music I bought. Can I download it all again for free?
Please back up your purchases. Once you have successfully downloaded a purchase from touchandgorecords.com we are not responsible if you delete it, your hard drive or computer malfunctions, etc.

Something is wrong with the MP3's I bought, what do I do?
If a file is flawed, missing, incorrect, etc please email store@tgrec.com

What web browser works best with the digital store?
The store works best with the current version of the Firefox web browser.

Can I return something or get a refund?
All sales are final. Please make sure what you have added to your order is correct before you complete the transaction. No refunds.

How come the link I received in my email will not work?
Some email clients, when displaying a very large link, will break the link into multiple lines and damage it. If thish happens, copy the link out of the confirmation email and paste it directly into your web browser.

When will my pre-order ship?
Pre-orders will ship via First Class, Priority, or Air Mail, as appropriate, PRIOR to the record release date. Our intention is for you to receive your order on or very close to the release date, but we cannot control which day the postal service will deliver your order.

What are the prices for shipping on pre-orders?
Pre-order postage costs:
U.S. - $2.00 for first CD. $1.00 each additional (per title). $5.00 first Vinyl LP. $2.00 each additional (per title).
Non-U.S. - $5.00 first CD. $3.00 each additional (per title). $10.00 first Vinyl LP. $4.00 each additional (per title).

What if I pre-order multiple releases?
Items with different release dates will ship in multiple packages.

Can I pre-order digital files?
Yes. They will become available under "My Downloads" on their release dates.

Am I responsible for any duties/tariffs on an international order?
Yes, buyer is responsible for all applicable duties and/or tariffs.

If you are having problems with your purchase please email store@tgrec.com